Terms and Conditions

Privacy Statement

(This privacy statement should be read in conjunction with the terms and conditions of our website)

“We”, “us” and “our” refer to FOR U CLOTHING and all of its subsidiaries and brands.

“websites” refers to all websites owned and operated by FOR U CLOTHING.

“app” refers to a mobile application that runs on a mobile phone, tablet, watch, or another mobile device.

WE VALUE YOUR PRIVACY

We understand that your personal information is your most valued asset. We are, therefore, committed to protecting this asset and this statement sets out our practices insofar as it relates to your personal information.

THE INFORMATION WE COLLECT

When you shop at our store, enter any of our competitions or visit our website, we will collect the following information from you:

  • Your name, surname, identity/passport number, contact information and residential/postal address;
  • Your age, gender, ethnicity, marital status and language;
  • Your employment, banking and financial information;
  • Any other form of personal information that we may reasonably require to offer or provide any of our services or products to you;
  • Information we collect through cookies and similar technologies – see further below under the headings “Cookies” and “Google Analytics”.

WHAT WE DO WITH YOUR INFORMATION

We use your information to:

  • Provide you with our services and products, including assessing whether you qualify for credit;
  • Manage and administer your credit and rewards account, insurance policy, or magazine subscription;
  • Communicate with you if we have any special offers, discounts, or competitions for you, or where you have consented to it, provide you with special offers on insurance products or magazine subscriptions;
  • Comply with any applicable law that requires us to use your information, or where we need to do so in order to protect any interest that you, FOR U CLOTHING, or another party may have.

We also employ the use of Google Analytics which is utilised to track your activity on our website. This information is used to optimise our services based on your activity on our website to enhance the overall user experience as well as the development of products that best suit your needs. For more information on Google Analytics please follow this link.

COOKIES

We employ the use of cookies, which are small text files that asks your web browser for permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow us to tailor our operations and websites to you, e.g. by estimating our audience size and usage patterns, store information about your preferences and recognise when you return to our website.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful or not. A cookie in no way gives us access to your computer or any of your personal information, other than that which you choose to share with us. We own and retain all rights to de-identified statistical information collected and compiled by us.

You may at any time decline cookies in your web browser settings, but this may prevent you from taking full advantage of our websites.

GOOGLE ANALYTICS

In order to ensure that the content of our websites remain up to date, user-friendly and comprehensive, we employ the use of Google Analytics, which is a web-analysis tool from Google Inc. This service uses cookies that track you preferences during your visits to our websites and allows us to simplify navigation and make our website more user-friendly. The information that is used during this process (which includes your IP Address) is de-identified and makes personal identification impossible.

FOR U CLOTHING also makes use of first-party and third-party cookies, as well as web beacons and similar technologies to deliver measurement services and targeted advertising to visitors. Cookies may include Google Analytics cookies, a Google Ads cookie, and a Facebook Event Tracking cookie. No personal information is shared with any third party when providing these targeted services.

For more information on the use of Google Analytics and your privacy options please visit https://policies.google.com/technologies/partner-sites and for detail regarding the information Google collects and how it is used to deliver targeted advertising, please visit http://www.google.com/policies/privacy/ads/.

SHARING YOUR PERSONAL INFORMATION

We generally do not share your personal information, but in some instances, we have service providers that assist us with some of the services or products we provide you with. In these instances, we do share your information with them, but we have service level agreements with them to ensure that your information is protected and only used to provide those services and products to you.

PROTECTING YOUR INFORMATION

The safeguarding of your information is important to us and we have a specialized information security team that adopted industry best practices to ensure that all reasonable practicable organizational and technical measures are in place to protect your personal information. If you have any questions regarding the protection of your information you are welcome to contact our Information Officer or the relevant Deputy Information Officer.

YOUR CHOICES

As this is your personal information you have options available to you. You may:

  • Ask us to confirm what information we hold of you and also to either delete, correct or destroy that information;
  • Object to us using your information if you have reasonable grounds to believe we should not be using your information;
  • Ask us not to use your information for direct marketing or if you have consented to direct marketing you may withdraw that consent at any time.

You have to think carefully when you exercise these options as we may not be able to provide you with our service or products if you object to us using your personal information.

UPDATES TO THIS NOTICE

We may update this notice from time to time but you can always accept that the one available on our website is the most up-to-date version.

 

Online shoppers” refers to our customers who buy goods from us online using an app or over the internet using a web browser.

FOR U CLOTHING“, “we“, “us” and “our” refers to For U Clothing (Pty) Ltd.

Third party provider” refers to any one of the companies that we have teamed up with to sell you their goods on any FOR U CLOTHING website or app.

You” refers to you, our customer, who buys from us online.

 

  1. GENERAL

These are the terms and conditions that apply when you use one of our websites or apps to buy goods from us (“Online Shopping Terms”). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our websites and apps, the terms and conditions that apply to customers who buy on credit using their FOR U CLOTHING store cards, the terms and conditions relating to delivery and returns as well the specific terms that apply to certain kinds of goods like cellular telephones. Those terms and conditions are incorporated into these terms by reference.

  1. ACCEPTANCE

When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that FOR U CLOTHING and its third party providers may send invoices to you electronically.

  1. YOUR ONLINE PROFILE AND PERSONAL INFORMATION

3.1 When you register as an online shopper, you will have to create an online profile. This includes selecting a user name and password. You will be asked for your credentials (your user name and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.

 

3.2 When you shop our goods online using one of our websites or apps, you give us your consent to collect and process your personal information, which we have to do in order to (for example) create and manage your account, process your payment, fulfil your order, communicate with you and deliver your goods. If you do not want us to collect and process your personal information, you should not register as an online shopper or shop with us online, as we will not be able to provide you with goods or services. Please refer to our Privacy Statement for more information on how we process, share and protect your personal information and your rights regarding your personal information.

 

  1. GOODS AND PRICING

 

  • Goods subject to availability:All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
  • Price:The stated prices on our website are in South African Rand and are only valid and effective in South Africa.
  • Display:We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the goods you receive will look exactly as you have seen it.
  • Order completion:We will indicate the acceptance of your order by delivering the goods to you, or allowing you to collect it. Only at that point will your order be complete and an agreement of sale between you and us come into effect (the “Sale”). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process (“checking out”) does not constitute a valid order, so we may remove the goods from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us or any third party seller liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.
  • Order cancellation by us:We reserve the right to not process an order or to cancel an existing order (partially or completely):
    • If you have gone under debt review before your order is fulfilled;
    • If, on any of our websites, we suspect that you have, or have tried to: abuse the website; intercept data; commit fraud; hack into our systems; or create multiple user profiles to take advantage of a promotion or other offer intended by us to be used once-off by you. We will also be entitled to blacklist you on our database, delete your profile and suspend or terminate your access to our websites and apps (in which case we accept no liability which may arise); and
    • If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.

If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order. We are not bound by any incorrect information about goods that are on our third party providers’ websites.

  1. DELIVERY, COLLECTION AND STORAGE
    • Delivery fee: We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. Express and overnight express deliveries are not available.
    • Pick-Up and in-Store Collection: The Collect in Store option allows you to collect the goods you purchased online from our FOR U CLOTHING store without having to pay delivery fees.
    • Additional delivery charges: Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please call or email our Customer Services on 021 674 1012.
    • Delivery: We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us. We deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
    • Delivery period: We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date. Once you receive this notification from us, you can decide whether you would like to cancel your order or not. We will refund you the Rand value you have paid if you decide to cancel your order. We will try to deliver all the goods in your order at the same time, but please some goods may not be available at the time of dispatch, particularly during sale periods and high demand periods like Christmas and Black FridayWe will notify you if we are unable to fulfil your order.
    • Documentation: On delivery of your order, you will receive care instructions (if applicable) and a delivery note.
    • Access to the delivery location: You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.
    • Stock availability: We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased. We are not liable for any inaccuracies in the information supplied to us. Please contact our Customer Services or the relevant third party provider if you have any stock-related queries.
    • Accepting your delivery: If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
    • Courier: We sometimes make use of courier services to deliver the goods to you. We are not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives.
    • Collection: You must inform us if you prefer to collect your ordered goods from our store on an agreed collection date, rather than to have it delivered. The collection date must be confirmed at least two working days before you intend to collect the goods (“working days” means weekdays: Monday to Friday, excluding public holidays). You must provide us with the following information:
  • the name of the person who will collect the goods, and
  • the date and time of collection.

The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representative must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our store or distribution centre and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third party transporter collected the goods.

  1. RETURNS AND GENERAL WARRANTIES

 

6.1 If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 15 (fifteen) days of the date that it is delivered to you or collected by you. The goods must be unused, in its original condition and (where applicable) packaging and you must have the invoice, the delivery note or returns form, original certificate, instructions and unused accessories. If you received the goods as a gift, the delivery note or returns form is still required. You cannot return goods if its price tag has been removed, sized, taken apart or altered, or reasons of public health do not allow its return.

For hygiene reasons we do not accept return of underwear, toiletries, cosmetics, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of personalised, resized, engraved, repaired or updated goods.

6.2 Incorrect items delivered: Should we accidentally deliver the wrong goods to you, or if the goods      are not as described on our website or app, or the goods are missing any parts:

  • Please do not remove any of the stickers or labels, or remove the goods from its original packaging.
  • Notify us as immediately and we will collect the goods from you at no charge. You can then choose if we should deliver the correct goods to you as soon as possible (if available), or issue you with a refund (using the same method of payment you originally used for the purchase).
    • You may return the goods at no additional charge to the store with the invoice and delivery note. You can also contact our Customer Services at 021 674 1012 and we will arrange for a courier to collect the goods within 3-10 working days. If you are returning goods via courier, you will have to complete the returns form, specifying the reason why you are returning the goods. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you will be charged a collection fee.
    • We will refund you in full, minus delivery charges (if applicable), if you meet all the requirements above. If you have received the goods as a gift or if you do not have the original delivery note, invoice or returns form, a refund is not available to you and we will in our sole and absolute discretion decide whether to allow you to exchange the item for goods of the same value (you will not receive the balance in any form if you exchange the goods for other goods of a lower value) in the store where the goods originated, or for a gift card at current price, minus any current promotional discount.

We may in certain instances require an assessment of the goods and require you to pay us an assessment fee before we do an assessment. If, after we have assessed the goods, we find that the goods are defective or that there are quality issues, we will refund your assessment fee and either repair the goods, replace the goods or refund you the value of the goods in the same way that you paid for the goods. However, if we discover in our assessment that:

6.6.1 you have not adhered to the use, maintenance and care instructions and weight-bearing guidelines of the goods;

6.6.2 the goods were exposed to damp or water, placed in direct sunlight causing colour fading or changing, placed outside, placed too close to a heat source such as fireplaces, heaters and braais, or that deterioration was caused by the goods’ immediate environment such as coastal air and extreme humidity;

6.6.3 the goods are not defective or not affected by quality issues, we will refuse to refund you or accept return of these goods.

 

  1. IF YOU WANT TO CANCEL YOUR ORDER

You may under certain circumstances cancel your order. You may cancel your order before it is dispatched for delivery by clicking on the “cancel” button in your order summary. You can find your order by simply typing in the email or cell number you used when you placed the order, and your order number, into the form at the bottom of the site. If you cancel an order and the goods have already left our store, you will be liable for the delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned to our store. If you cancel an order after delivery or collection, it will be subject to our returns policy. Please contact our Customer Services at 021 674 1012 if you have any queries regarding cancellation.

  1. PAYMENT

 

8.1 We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our websites and apps using your credit card details) is safe and secure.

8.2 If you are paying by credit card, we will place a holding reserve of funds for the total cost of your online order. Final payment will only be processed on the finalisation of your order and prior to delivery. If your order will be delivered in more than one batch, we will take full payment at the first shipment. We will also take full payment immediately if the delivery date is 14 days or more into the future. When you submit your order, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.

 

  1. GENERAL

We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice to you.